Can I return a product?

Beauty products are non-returnable due to hygiene reasons and nature of the products. Fashion - clothing ( except innerwear) is returnable within 10days of delivery. For return, contact our customer service no

Why has FGM cancelled my return request?

If the product is non-returnable, your return request will be cancelled.

How long will it take for me to receive my refund for a returned product?

Once the product reaches the brand's warehouse and goes through the required quality check, your refund will be processed to you via the same payment method within 7 working days.

How do I self-ship a product to FGM?

You will need to self-ship a product you need to return through a reliable courier partner if your area’s pin code is not serviceable for pickup. Please ensure you follow these guidelines with accuracy:

-Attach a sheet of paper with the Order ID and Return ID for each item that is included in the package.

- Scan the courier bill and share it to us through the ‘Contact Us’ option available in the App/Website.

-Please mention the weight of the package you return to us.

-Please mention your office/residential address including the destination address, amount and date of the shipment.

-Do not overwrite or modify any information on the receipt.

-The amount mentioned in the receipt will be cross-checked with the courier service provider and should match the sender-destination service combo.

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