Exchange

Can I exchange a product delivered to me by FGM?

Exchange is allowed only in the unlikely event when damaged, defective or different items are delivered to you.

What are the steps to exchange a product?

For exchange, contact our customer service no

What are the refund policies for exchange orders and will a full or partial refund be available?

We do not provide any refund for exchange orders. In case if the brand does not have the inventory, the customer will receive a full refund.

What is the time frame for requesting an exchange?

The exchange should be processed within 24 hours once the order is delivered. For fashion - clothing ( except innerwear), the same should be 15 days.

Does the customer need to bear the exchange shipping cost?

No, the customer does not need to pay any extra shipping charge for an exchange order.

What is the time frame to exchange orders?

The brand will pack the order and the courier partners will get the products delivered in 7-10 business days once the exchange order is approved.